Common questions answered

Frequently asked Questions

How long does it take for me to receive my order?

Most retail orders placed before 10am mst are shipped the same day and orders after this will ship next day via usps priority mail. Average usps delivery time is 2-3 days. While expected during holidays such as Christmas, we have seen shipping times up to 4-5 days.

What is your return and exchange policy?

We have a 30 day no hassle return policy on all unopened or damaged products received. Simply contact us via email chris@cbddy.com or via phone m-f 10am-5pm. We will provide you with a pre-paid label to return the items in and once returned and inspected will provide a full refund.

How do I change my shipping address?

If you have already placed an order, email chris@cbddy.com with your order number and correct shipping address. If you just need to update your shipping address on file, simply login to your account, click on addresses and update.

How do I change my shipping address?

Login to your account and click on orders. Your tracking number should be found there, or check your email for your shipping confirmation email containing your tracking number. If you can not locate either, email chris@cbddy.com 

How do U receive customer support?

We have multiple options for customer support.

We have a live chat option that you can immediately connect with someone on. Be sure to check your email after you send the message as even if someone is not on the chat we respond via email quicker than you’d expect at most times of the day and night.

Or lastly, you can send and email any time of the day and expect a quicker than expected response. Just email us Chris@cbddy.com

What do I do if I entered the wrong shipping address?

Contact us immediately, if usps has not yet picked up the item, we can get it corrected for you. If you noticed too late and it’s already shipped, unfortunately there’s nothing we can do at that time. You would have to personally call USPS and ask them if they can intercept the package and ship to another address. We will not be able to do this for you. You will have to repurchase if you do not receive an order due to you providing wrong shipping information.

Do you ship to my country?

Due to restrictions on certain products outside of the United States, we have decided to no longer ship outside of the US. We apologize for this inconvenience and hope to be able to bring back international shipping in the future.

Still need help?

Get in touch with us

Email: Chris@cbddy.com

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