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Secure Checkout, CBDDY CBD

FAQ

Most commonly asked questions on our checkout

What if I need to modify my order?

You may modify your order by opening a support ticket and requesting to change your order so long as it has not been packaged or shipped. If order has been packed or shipped there will not be any modifications made, you may place a new order if you wish to add products.

What if I need to change my shipping address?

If you wish to have your package delivered with no signature required, your shipping and billing addresses must match. There will be no packages shipped to unmatched addresses without a signature required due to several attempt to fraud us.

Can i get overnight delivery, no signature required, and left on the porch?

We have been shipping CBD Hemp Buds successfully to five countries for over 2 years now.

We regularly ship to 

Canada

United Kingdom

Netherlands

We know how to successfully land packages and given we ship the right way, we guarantee you will receive your package.

If you wish to make special requests because you think you know the best way, we are more than happy to honor these requests, however they will void any and all shipping guarantees provided by CBDDY. Basically, once it ships it’s yours.

Do you ship International?

CBDDY strives to ship all orders within 24hr, however we do not guarantee this as there are times of high volume, weather delays, or inventory can affect this. We are a high volume dealer and get tons of emails daily. Please help us to cut down on the un needed ones by waiting 72hr to inquire about your order. If your billing & shipping info did not match, no tracking will be provided to prevent fraud.

Shipping & Handling Time

We apologize but due to a bad apple, who attempted to purchase close to $25,000 worth of hemp buds and file several charge backs, we no longer offer overnight delivery to new customers. We apologize for the inconvenience caused. Check back after you have made 3-5 purchases.

What methods of payment are accepted?

Pay via Amazon Pay, or contact us in the live chat and we will send you a credit card invoice

Do you have coupon codes for first time buyers?

Yes we have a coupon code for first time buyers to save on their order. Simply subscribe to our newsletter and receive 10% off your first order over $99 at CBDDY

Common Reasons for Credit Card Decline Message
  • Order Exceeds Maximum single transaction limit
  • Card used is not a Visa or Mastercard
  • Billing Zip Code Mismatch
  • High Fraud Score
  • Not enough balance on card to complete transaction

If you feel none of the above apply to your purchase, please open a support ticket and we will look into this and get it resolved in a timely fashion.

Open Support Ticket

How can I request a return?

Open a Returns Request 

Ship all returns to

CBDDY RETURNS

300 W. 53rd place

Unit A

Denver, Colorado 80216

Still have a question?

Please contact us for more information.

Get in touch

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